Why is product training important?
There are different reasons for customers and employees. The former are product/service users, so they need to know how exactly they can improve their lives and how they can use them in their daily lives. With that, their life satisfaction will grow and they will use it more. The latter should know how the product is created, where it came from, and which issues it solves. As a result, they can advertise it, and sell it with ease, promoting its value. In the end, you have a stable income increase!